FAQs

Frequently Asked Questions

  • Install the GMAAX Chrome extension, sign in with Google, set your filters (date, sender, file type), and click Download. All attachments matching your criteria will be downloaded automatically.

  • GMAAX only requests read-only access to Gmail. We cannot modify or delete emails. All processing happens locally in your browser. We never store your emails or attachments.

  • No. We have read-only access. We cannot modify or delete emails.

  • PLEASE ensure that your Chrome download settings are correct! Go to;

    Chrome settings → Downloads

    Ensure that your downloads location is set to where you want the default download location to be. For example, on Macs it’s

    /Users/user/Downloads

    and that you switch OFF the option to

    Ask where to save each file before downloading

  • Download logs are stored ONLY on your computer within the folder you specified for your download. No data is sent to our servers. You can delete log files anytime.

  • Each log contains: filename, sender, email subject, date received, and download timestamp. Perfect for compliance and record-keeping.

  • Logging ensures compliance and tracking. It's always on but logs stay completely private on your device. You can delete the log files at any time.

  • In your Downloads folder as "GMAAX-LOG-[date-time].txt" files. Human-readable text format.

  • GMAAX filters emails with attachments  down to the minute received!  Please know that a timestamp on a Gmail message in your Inbox may not be the time it was actually received (which is the time displayed in the email's header file).  If you need an email from a specific time, give your time search window a good buffer (+/- a few minutes) to ensure you find that particular message!

  • Message/attachment keywords will apply to one individual search (e.g. searching keywords "report, invoice" will search for a SINGLE message with BOTH "report" and "invoice" in the message/attachment name, and not multiple messages with either "report" or "invoice". To search exact keywords, place quotations around it (e.g. "five guys")

  • If you use Gmail's search function and see an email with an attachment and GMAAX doesn't find it, that means it's archived or in a different Gmail folder (seen in some cases where emails in the Inbox don't have the "Inbox" tag on them).  Simply check the "ALL FOLDERS" option for the source folder to search ALL mail folders and GMAAX will search everywhere (including archived emails) and will find the specified emails and attachments!

  • If the email contains embedded HTML content (like an embedded image within an email that is NOT formally attached to the email message), Gmail's search considers the embedded image an "attachment" but Gmail's API doesn't allow for downloading of that image because it's embedded. But GMAAX has you covered! Simply select the “Inline Images” option in GMAXX and you’ll have your embedded image!

    • NOTE - Some files sent in email may appear in the message as an attachment, but Gmail actually considers them "inline" even though it's actually attachment to the message (this has been seen even with PDF files!). Simply select GMAAX’s "Inline Images" option and it will help to ensure no matter what, those files are downloaded!

  • With premium: Unlimited! Free trial includes 10 downloads.

  • All file types that Gmail supports: PDFs, Office docs, images, and more.

  • Gmail performs OCR (Optical Character Recognition) on images in emails! That's why if you search for specific text, Gmail may return emails with inline images cited as attachments that contains that specific text, even though it only appears in the image and not in the actual email message body/header/metadata or attachment name. And yes, GMAAX downloads those too!

  • When you search Gmail attachments by size, Gmail calculates the TOTAL SIZE of ALL attachments for a SINGLE MESSAGE, versus analyzing the size of each individual attachment. GMAAX was specifically built to perform in alignment with what most people would expect - it searches for individual attachments that meet the size criteria someone is looking for. Gmail just has a quirky way of categorizing attachment sizes.

  • Select "ALL FOLDERS" to find emails with any label.

  • Yes! Select "ALL FOLDERS" to search everywhere, including archived emails.

  • Unfortunately, no. Even though Gmail web search supports wildcards, the Gmail API doesn't handle them the same way. This is a Gmail API limitation, and not something GMAAX can address.

  • YES!  GMAAX was designed to pop out as a companion console and give you a command center for work apart from your other windows.   It’s a persistent window, which means it will stay in place once you activate it.  Once you send it on a search, GMAAX will continue chugging along doing as you’ve commanded!  If you ever want to stop a download of attachments, simply click the “Close Window” button at the bottom and GMAAX will abort the active job.

  • Close the extension window to stop. Already downloaded files remain in Downloads.

  • For the folder name, follow this naming convention “{TOP FOLDER}/{NESTED FOLDER}”. So for example, type “Reports/Q4” to create a top folder named “Reports” and then a folder inside named “Q4”.

  • Click the checkboxes beside each of the filters to expand the menu. They are hidden on launch to give GMAAX a tailored console, with advanced search features ready to go at the click of a button, but hidden away until you need them!

  • Yes! GMAAX works with both personal Gmail and Google Workspace accounts.

  • Visit https://myaccount.google.com/permissions and remove "Gmail Attachment Extractor."

  • GMAAX was built to be a companion to your Gmail Inbox. It was designed to not cover up your Gmail window, but instead sit off to the side ready and waiting for your command! While you have your Inbox in view, you can identify the emails and attachments you need, turn to GMAAX and let it work!

  • GMAAX offers a free 10-download trial. After that, it's $4.99/month or $49/year (save 18%) for unlimited downloads.